In all of our past experiences of purchasing a car, we've never ever had such a great experience as we did with our recent purchase of a 2018 Mini Cooper S. The dealership, salesman "Bill Harada" and "staff" members went above and beyond the call of duty to please us at 100%. Bill Harada definitely knows the ins & outs of a Mini Cooper; meaning if we had a question, he had an answer for us. We'd consider him an "asset" to the company.
Everyone is alway helpful and knowledgable. This is my third new car and it was just as exciting as the first car I purchased here. No pressure, just lots of info. Nobody got tired of my questions. One reason besides the car is the service has always been great. I live 100 miles from the dealership but I still want to come here for service because of the efficient service I receive. Bill Harada and Mary McDonnell are the BEST!!!
I love this dealership- always consistent friendly service. My check eng. light came on, On my 2014 Ford Escape that I bought from them. I called and spoke to Dan in service. he got me in that day with no appointment and had me on the road 2 hours later. They also found a turn signal bulb out & replaced it right away. They really try to help you. Keep up the good work. While waiting I met Bill & he talked to me about new models & options..very nice guy as well.
Dustin and Mary made it easy to make the decision to purchase this car. I was shopping with my teenage sons, and Dustin made it fun for them. He heard my concerns and gave me space to think. Mary explained the finance options clearly and appreciated what a big investment this type of purchase is for our family. I usually take longer to research a car purchase, but this time I made the decision in just two weeks, and we are very pleased with our new car. It's just right for me and my family at this time in our life.
Excellent experience dealing with Bill Harada. Don’t make the same mistake I almost did. I almost didn’t stop in as it is an upscale dealership, but I’m glad we did. If your looking for a high quality used vehicle do not hesitate to stop in here. Nicest people and easy to deal with. Not like vultures waiting to pounce. Down to earth and treat you right. I only give five stars as that’s as high as they let me.
We had a great experience trading in our car for one of the Pre-Owned cars. Would certainly work with Dustin and the others in the future.
I was an out of state buyer with a Trade In--unsuccessfully tried to make a deal with several other in-state and out-of-state Mini Dealers. Then Mini of St Louis listed a new Countryman Hybrid that I was exactly as I would have built it-right color, right options, well priced. I sent then a comprehensive email indicating which car I was interested in, thorough details on my trade-in, and made them an offer. They responded with a $1,000 higher counter but at the showed me about $900 in rebates that I was eligible for (but did not know about.) We agreed to the deal--and when I got there a couple of days later to complete the deal there were zero surprises. I was in an out and back on the road home in about 2 hours. If you want a new Mini, and get the chance...do not hesitate to give these guys a try--you will be treated very well, and leave thinking "How nice was that!"
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