I wanted a pre-owned MINI and the dealership had a good selection. Bill and I did a lot of the research by email because I live out of St. Louis and he was right there with any information I wanted. By the time I arrived at the dealership the alternatives were already narrowed down and we quickly made a deal.
Found a used car on line and emailed dealership about availability. Within a few minutes we received an email from Bill and we were off to the races. Bill was fantastic. No pressure, easy to deal with and very knowledgeable! He was straight forward and honest about the process and the car. We never felt he was holding information back or not telling us everything. Car was all clean and ready for us to look at (unlike some places we looked at) Really went the extra mile to help us. Could not have asked for a better person to work with! Besides anyone who loves IN-N-Out Burger and worked for Ronald Reagan is A+ in our book...
You couldn’t ask for a more down to earth guy than Bill! He made my 83 year old hard of hearing dad very comfortable buying his probably last car! Mary in finance walked my dad through paying for the car in record time which was a added plus! I think my dad finally got my saying! “Life is too short, to drive a boring car!” Dad is now driving around in a Countryman with racing stripes! Now all I need to do is get my dad to start wearing a pair of Ray Ban Wayfarers and start listening to the Rolling Stones again!
Wait time to long.
I wouldn't be caught driving an automatic transmission. I wanted to replace my eleven year old Mini Cooper S with a new manual transmission Mini. Unfortunately, Mini seems to be phasing out their manual transmission cars for the US market in 2020, which is kind of strange----what's the point of a sports car if one cannot shift gears? Neil was amazingly helpful and managed to get me just the right color with all my choices, and above all a manual transmission Mini Cooper S from an east coast dealership. Sam and Mary were absolutely wonderful with the actual transaction. The whole experience of purchasing a new car and trading in my old one was not just painless but extremely good. I highly recommend this dealership to anyone looking for a car. Above all, the new car is one of the best cars I have ever driven!
I was in the market for a new-to-me vehicle after an unfortunate incident, I called and inquired about a vehicle in the lot and Bill was very helpful in informing me in the situation of the vehicle. I had to travel to the dealership to see the vehicle; Bill called me the morning of and told me the vehicle was still there. Working with Bill was extremely easy and painless! I'd recommend the dealership and the staff to anyone in the vehicle market.
I had a mini previously for 13 years that finally was frequently needing more done. We were able to sell it at a ford dealership through KBB. We spoke with Neil in St Louis and they did not have a 2019 in the color we wanted so he suggested we order one. Then we contacted the Mini dealership where we had purchased our previous Mini and told them what we wanted. They kept trying to talk us into buying a demo with 2000 miles on it rather than order a new one. Finally, we agreed on a price for them to order a new 2019. The salesman sent us a form to sign and return with the agreed upon price. Before we sent it back, he called and said they would be unable to get a 2019 because of the way Mini allocates cars to dealers. That was the last we heard from him---very disappointing. At that point we contacted Mini of St Louis via E-mail and eventually agreed on the same price the other dealership had quoted. They placed our order, the car arrived and we picked it up in about a month. Sam Hall, the salesman was very helpful as was Mary McDonnell, the finance rep.
I would like to take a minute to reflect on the Mini service center. Dan is the best in the business and always provides superior service.
This is a great dealership, I’m always greeted with a smile & positive attitude. My last service guy was Dan Wirick And he was professional and thorough. My car was done 1 hr before the estimated time & it really made my day! Keep up the good work.
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